The following guidelines must be followed for your appointment: 

• A mandatory Screening and Consent is will be e-mailed prior to each appointment, and must be completed to the best of your knowledge:

  • If you present with any cold or flu-like symptoms, or may have been in contact with someone suspected of having COVID-19, you must reschedule. See cancellation policy below. 

• Please arrive no earlier than 5 minutes prior to your appointment start time.

• Please come to your appointment alone.

• Please come to your appointment wearing a mask. This must be worn for the entire duration of the appointment, including while on the treatment table.

• Driveway parking is available for clients. Should another vehicle be there, kindly wait until that client has left before parking and entering the clinic.

• Please refrain from knocking/ringing the bell. The door will remain locked until 5 minutes prior to scheduled appointments at which point you will be greeted by the Therapist.

• Clients will be provided with hand sanitizer upon entering and again prior to departure.

• Any concerns related to dogs should be reported to the Therapist prior to the appointment. 

 

CANCELLATIONS:

• At this time, cancellations sooner than two (2) hours before the appointment related to sudden symptom-onset will not be subject to a cancellation fee.

• Cancellations less than 2 hours before, and No Shows, will be charged 100% of the appointment fee. 
   

PAYMENT:

• All payments must be made with credit/debit at the appointment or email money transfer (EMT) to samantha@radicalwellnessyk.com within 24 hours of the treatment. If this is not possible, credit cards on file will be charged manually with an additional $4 processing fee.

• Late payments are subject to a late fee of $5/day.